Com Com filing charges against Jetstar

Jetstar is headed to court over claims it misled customers about their rights to compensation for delayed or cancelled flights. The Commerce Commission is filing charges against the budget airline under the Fair Trading Act. It alleges Jetstar's communications likely discouraged customers from seeking compensation for flight disruptions that were within the airline's control and the Commerce Commission said that Jetstar probably denied legitimate claims. Commerce Commission General Manager Competition, Fair Trading, and Credit, Vanessa Horne spoke to Lisa Owen.