9 Aug 2024

New managers must have training, support - recruitment firm

1:09 pm on 9 August 2024
Manager hand on the table with being stressed about the work of the staff.

Photo: 123rf

Employers are being urged to ensure staff promoted into management roles have the training and support needed to do their job.

A survey by recruitment firm Robert Walters of more than 2000 white collar professionals found 44 percent of managers do not have the appropriate training to do their job.

It also found more than 200 workers were required to assume unofficial management responsibilities, including mentoring and supervising, without any official announcement, job title modification, or increase in compensation. 

"This trend appears to be more prominent in recent times due to businesses being forced to reduce headcount, and thrusting subject matter experts into management roles to fill gaps," Robert Walters Australia and New Zealand chief executive Shay Peters said.

He said newly promoted managers needed support to carry out their duties, with nearly a third (32 percent) feeling unsupported.

A further 20 percent felt overwhelmed and overworked and 26 percent felt they were an imposter in the role. Just 22 percent said they felt empowered and supported in their managerial role

"One significant factor is that workplaces have not fully adapted to the needs of a post-pandemic, hybrid workforce and the incorporation of a new generation into the workforce," Peter said. 

However, businesses need to consider whether these people have the ability to actually manage the human and get the most out of their team.  

Peters said poor leadership skills had a knock-on effect, with 43 percent of employees choosing to leave a job as a result of management.