The children got out of the Mt Eden, Auckland centre on Thursday, but were quickly found. Photo: RNZ Insight/John Gerritsen
Childcare chain BestStart is investigating after a teacher accidentally left an exit door open and two children gained access to the carpark.
The children got out of the Mt Eden, Auckland centre on Thursday, but were quickly found and returned safely by a past parent of the centre.
BestStart deputy chief executive Fiona Hughes said they acknowledged the very serious nature of the incident and immediately commenced an investigation.
"This investigation is currently ongoing. We have informed the Ministry of Education and will work closely with them."
Hughes said the centre had restricted access to the door while their investigations were conducted and they would take action as soon as findings were complete, to ensure this could not reoccur.
She said BestStart had apologised to the parents of the children involved and, also apologised to all parents who entrusted them with the care and safety of their children.
"We have undertaken to advise parents of the outcome and the actions from the investigation."
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