20 May 2025

Cause of widespread broadband internet outage in major cities unknown

9:50 pm on 20 May 2025

Contact Energy says it's working out how a widespread outage to its broadband internet services occured. Photo: RNZ / Nate McKinnon

Contact Energy says it's working out how a widespread outage to its broadband internet services occured.

On social media, people in Auckland, Wellington and Christchurch reported problems with internet access between 7 - 8.30pm on Tuesday.

Contact's chief retail officer Michael Robertson says its broadband service is now back up and running following a brief and unexpected outage.

A message on the company's website says if people are still experiencing problems to turn their modem off and back on.

More than a hundred-thousand people are Contact broadband customers.

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