Jon Duffy

Since Friday, widespread flooding has caused extensive damage throughout the upper North Island. 

So what are your rights if you've been affected, whether as a renter, traveller, or event-goer? 

… Audio

Open banking has increased choice and lowered banking costs for millions around the world.

But it has been slow to arrive here. The government has been working on it and an announcement is expected… Audio

Consumer rights advocates have complained to the Commerce Commission alleging Jetstar is misleading passengers about their rights, and breaching the Fair Trading Act.

Consumer New Zealand says its… Audio

Some property agencies are breaking privacy laws by asking potential renters for intrusive and unnecessary personal information.

A Consumer New Zealand investigation has found that young people… Audio

Consumer NZ is campaigning for airlines to be upfront about passenger rights.

The company said Air New Zealand and Jetstar do not clearly communicate enough with customers about flight cancellation… Audio

Jetstar's treatment of a family with disabled children, which ended in a ruined holiday and significant stress, has landed airline policy and manners in the spotlight again.

Despite checking in 45… Video, Audio

Figures from an international e-commerce company show the cost of fruit and vegetables in New Zealand have risen by almost 16 percent since the start of the year.

It's the twelfth highest rise out of… Audio

The Government is expected to use another tool from it's arsenal to tackle the increasing cost of living.

It's anticipated the next the next step in supermarket reforms will be announced later today… Audio

It's now illegal for roving salespeople to ignore "do not knock" stickers.

Today's changes to the Fair Trading Act, mean door-to-door traders who ignore a 'Do Not Knock' sticker risk fines of up to… Audio

For the next six months some travellers will experience disruptions as Air New Zealand cuts the number of flights to deal with staff shortages.

Domestic and international schedules will operate at 90… Audio

Now that travel has opened up again many of us are opting to take a long-anticipated holiday away. Jon Duffy from Consumer NZ has some advice on what your rights are when it doesn't go to plan. Audio

The Detail podcast brings you the issues behind the news every weekday. Here's what we covered this week.  Audio

How did New Zealand end up with just two big supermarket players - and can the government's changes really shake things up? Audio

Consumer advocacy groups are giving moves to shake up the supermarket duopoly the thumbs up.

The government has accepted all but two of the recommendations from a Commerce Commission study into… Audio

Consumer New Zealand has launched a national petition calling on the government to do more to reduce the power of supermakets.

The watchdog says supermarkets are making exorbitant profits as the cost… Audio

According to the latest research from financial comparison site Finder, millions of dollars worth of gift cards are going unused by Kiwis each year.  Audio

Panellists Georgie Stylianou and Peter Elliott discuss what to expect if you get omicron with Dr Lynn McBain, petrol costs and decluttering. Audio