MSD
Queues outside MSD ‘inhumane’ - AAAP
Auckland Action Against Poverty advocates meet with beneficiaries outside a South Auckland Work and Income office every Thursday morning to help them with their claims. They say the situation is… Video, Audio
Beneficiary says MSD investigation drove her to attempt suicide
A beneficiary says the stress of a long MSD fraud investigation drove her to attempt suicide and has ruined her life, even though she was cleared in an independent review of her case. She spoke with… Audio
Commissioner blasts MSD for breaching beneficiaries’ privacy
The government has ordered an urgent review into the Ministry of Social Development's power to collect any information about someone it's investigating for benefit fraud. Audio
AAAP calls for MSD's CEO, deputy CEO to resign
Ricardo Menendez March from Auckland Action Against Poverty has called on MSD's CEO and deputy CEO to resign over the way it investigated beneficiaries, including snooping through their social media… Video, Audio
MSD defends fraud investigations, saying it never broke the law
While Ministry of Social Development has accepted the Privacy Commissioner's recommendations, it has also defended its investigations into benefit fraud, saying it had to go to third parties as most… Audio
Beneficiary investigated by MSD: 'It's all too much to handle'
Ministry of Social Development has been collecting large amounts of highly sensitive information about beneficiaries from telcos, banks and police records - without the person at the centre of the… Audio
MSD spying on beneficiaries
The Privacy Commissioner John Edwards has found the Ministry of Social Development has been systematically misusing its powers while pursuing people it suspects of benefit fraud. He says the Ministry… Audio
HNZ tenants booted out over meth tests to have debts wiped
Housing New Zealand tenants evicted over bogus methamphetamine testing will have some of their debts wiped by the government, including the costs they incurred for emergency housing. Today Social… Video, Audio
Viv Rickard is a deputy CEO of MSD's service delivery
Viv Rickard is a deputy CEO of MSD's service delivery. Audio
Strategy sought for improving lives of Pasifika in New Zealand
Two new groups have been formed to help one of New Zealand's largest government agencies improve the lot for Pasifika people living in the country. Audio
New Work and Income office to keep staff and clients safe - MSD
Four years after a shooting at the Ashburton Work and Income office left two staff members dead, the first fully re-fitted Work and Income office, complete with new security features, is open for… Video, Audio
Man’s long wait for apology from MSD
A seriously ill man who was forced to sleep in his car after being denied emergency accommodation by MSD wants to meet the minister and deputy CEO, who promised him an apology...but he's not having… Video, Audio
MSD deputy CEO to apologise to seriously ill beneficiary
The Ministry did not regard his situation as an emergency and demanded he pay back 10,000 for emergency motel accommodation. Video, Audio
MSD ordered to wipe debt of seriously ill beneficiary
The man concerned was often forced to live in his car because MSD didn't think his situation was an emergency. Video, Audio
Predictive modelling: Digital vs human decision-making
How does MSD use predictive data to target at-risk citizens? Statistics NZ is running a Data Summit conference in Wellington today and tomorrow, and one of the agencies funding it is our biggest… Audio
Lawyer calls for review of beneficiary debts
Frances Joychild QC says, in the wake of the Ministry of Social Development accepting loans do not constitute income, MSD should review all established debts against beneficiaries. Audio
MSD accepts loans not income, will not appeal
Ministry of Social Development will not appeal the High Court judgement that earlier this month ruled bank loans and credit cards do not constitute income. Video, Audio
Govt writes off pensioner debt 3x more than beneficiary debt
Newly-released Official Information Act figures show the government writes off three times as much pensioner debt as it does debts accrued by beneficiaries when they're mistakenly overpaid. But MSD… Audio
'WINZ just took that abuse to a whole other level'
The High Court ruled has against Ministry of Social Development, which argued that bank loans and credit cards made up part of a beneficiary's income. Video, Audio
MPI, MSD botch Thompson and Clark OIA
Both MPI and MSD told Checkpoint earlier this year their staff had no correspondence with security firm Thompson and Clark, but have since admitted that was wrong - their staff did have dealings with… Audio
