Sue Chetwin
Bankers' Assn backs down over protection for fraud victims
The Bankers' Association has responded to pressure over protection for customers stung by online fraudsters. The association, which represents banks, was criticised by Consumer New Zealand, for its… Audio
Consumer concerned at bank rule changes
Consumer New Zealand wants the Bankers Association to scrap its proposed changes for the banking codes for internet fraud. Audio
$340k wiped from Auckland Transport accounts
Over $340,000 has expired and been wiped from people's Auckland Transport HOP accounts without customers being notified. Audio
Rats under the hood cause expensive repairs
Eco-friendly wiring used on some makes of new cars is good for the environment but unfortunately for their owners, irresistibly tasty to rats. Audio
Health experts condemn pairing KFC, Rugby League World Cup
This year's Rugby League World Cup has named KFC as one of its sponsors, and while that deal's been called an advertising coup for the company, anti-obesity campaigners say it's a tragedy for public… Audio
Fallout from the media merger knockback
A merger of New Zealand’s two biggest news publishers has been on the table for the past year. This week the competition watchdog pulled the rug out from under it. Mediawatch asks ex-editors if that… Audio
Fallout from the media merger knockback
A merger of New Zealand’s two biggest news publishers has been on the table for the past year. This week the competition watchdog pulled the rug out from under it. Mediawatch asks ex-editors if that…
AudioIndustry denies cold, flu medicine make unsubstantiated claims
The cold medicine industry is rubbishing the idea sick people are better off taking painkillers and going to bed than taking over-the-counter cold-and-flu remedies. Scott Milne, the executive director… Audio
Over the counter flu medication a waste of money?
Consumer New Zealand says sick people are better off taking painkillers and going to bed than shelling out for expensive flu remedies. It says the companies make misleading claims about their… Audio
Investigation into dodgy re-selling of tickets
The world of ticket touting and dodgy reselling practices are to be the focus of a new joint investigation with Consumer NZ and its counterparts in Australia and the UK. In one recent case, an… Audio
Consumer NZ warns against using kitset building company
Consumer New Zealand is warning people not to buy from an Auckland-based kitset building company, which has left customers thousands of dollars out of pocket. Audio
Are gourmet salts all they’re cracked up to be?
Consumer New Zealand says those expensive himalayan rock salts and other gourmet brands are essentially the same as the cheapest brands on supermarket shelves. Audio
Telcos are not doing well in customer service surveys
Consumer New Zealand Chief Executive Sue Chetwin speaks about why telcos and internet service providers performed poorly in a customer service survey. Audio
Consumer New Zealand campylobacter chook shock
Consumer NZ's Sue Chetwin sounds a barbecue season warning over the deadly pathogens lurking in uncooked chicken but is unwilling to name those products which failed its testing of fresh supermarket… Audio
Voting today in Brisbane on mandatory palm oil labelling
The Australia New Zealand Ministerial Forum holds a crucial vote today on mandatory palm oil labelling which could see a big change to the way thousands of supermarket products are displayed. Audio
$520 moisturiser dubbed less than effective than $13 supermarket brand
A $500 moisturiser purporting to contain "miracle broth" has tested as less effective than its $13 supermarket shelf competitor. Audio
Most consumers think insurance unfair
Consumer New Zealand says it's time for the insurance industry to be fairer to customers. Its latest insurance satisfaction survey has found around that only 3 in 10 respondents with health and life… Audio
Windows 10 uptake
Consumer NZ's Sue Chetwin talks about Microsoft's highly criticized Windows 10 automatic upgrades. Audio
Trustpower cops major fine for misleading customers
Consumer NZ welcomes fine for Trustpower for misleading customers over a joint power/internet deal. Audio
Chorus of discontent over cables
Sue Chetwin from Consumer NZ talks about what you can do about dodgy cable laying. Audio
